Job Description:
Job Title: Customer Support Executive / Customer Service Executive

Company Information
Hiring for India’s first modern B2B tech platform for Real Estate industry. It brings together a full spectrum of commercial & residential developers, builders & agents on one platform. We help them find the right matches & close deals faster, to serve clients better. All made possible on our intelligent digital platform.

Job Summary
Salary Range: 3.6 LPA to 4.8 LPA.
Location: C-396, Vyapar Kendra Rd, Block C, Sushant Lok Phase I, Sector 43, Gurugram, Haryana 122002
Years of Experience Required: 1-4 years
Notice Period: Immediate joiners (Max NP 15 days)
Mode of interview: F2F

Responsibilities
- Create and manage onboarding campaigns and journeys for recent users
- Outbound calling process
- Act as the main point of contact for clients and handle concerns through calls
- Deliver training and support to new users




- Monitor user engagement and satisfaction, making adjustments as needed
- Collaborate with internal teams to meet user needs
- Build and maintain relationships with key clients and customers
- Identify new business opportunities and upsell to existing clients
- Develop strategies to improve customer satisfaction and retention
- Analyze market trends to identify growth opportunities

Skills
Must-Have Skills
- Experience in outbound calling
- Ability to manage customer relationships
- Strong communication and interpersonal skills

Good-to-Have Skills
- B2B Technology ales
- Preferably in Software Solutions
- SaaS
- IT Services

Qualifications
Academic Qualifications: Bachelor's or Master's degree in business, marketing, computer science, or a related field
Experience: 1-4 years

📌 Customer Support Executive (Gurugram)
🏢 Zyvka
📍 Gurugram