Responsibilities
Accountabilities and KPIs (8-10 key activities / decisions for which this role is accountable )
No.
Key Accountabilities
1.
IT-Infrastructure Management
2.
Project Management
3.
Responsible for budget planning and preparation, close monitoring and analysis of budget. Maintain proper variance reports and detail analysis presentation to top management team
4.
Accountable to manage all assets as per ISO27001 guidelines, software license management, make sure all legalization as per government rules and regulation and maintain the documentation for the same
5.
Responsible to manage contracts with all the vendors. Renewal and negotiation of the contracts. SLA needs to be defined for each contract and make sure that all SLO should be met by the vendor
6.
Responsible to identify the risk related to system availability and security. Proper documentation of risk and take necessary action to minimize the risk
7.
Responsible for recruiting staff, Manage responsibility of the staff, periodically performance and appraisal review of staff.
Maintain attrition rate as low as possible by inspiring the staff
8.
Responsible for better service to internal and external customers. Customer satisfaction level should be maintained as per policy. periodically review Customer feedback, analyze Customer feedback and remove the gap to achieve Customer satisfaction
9.
Responsible for making strategy for smooth operation of all systems, needs to closely interact with other HODs to identify new business requirements and how best technology effectively and efficiently latest technology can be integrated to achieve business goals
10
Responsible for defined up time of all business critical application, Systems and Network
Competencies
Competencies
Proficiency Level (1-4)
A. Behavioral Competencies
Strategic Orientation
- Connect the dots, visualize the big picture, and recognize long term implications of today’s actions while making decisions
- Understan
📌 Assistant Manager (Chennai)
🏢 Adani
📍 Chennai