Department:
Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.





As the Sr Technology Analyst Global supporting the AI Platform Operations Pod, you’ll play a key role in ensuring Southwest’s AI platforms run reliably, safely, and at scale as they move into production. This Team focuses on monitoring performance, managing service levels, and continuously improving AI outcomes so platforms and products deliver real business value over time. In this role, you’ll partner across Product, Engineering, and Business Teams to analyze needs, define solutions, and support production operations using strong service management practices. You’ll contribute to incident, problem, and change workflows—developing runbooks, supporting root cause analysis, and driving post‑incident improvements—while providing explicit communication and data‑driven insights during high‑priority events. This role offers the opportunity to grow deep expertise in AI platform operations, observability, and stakeholder collabora

📌 Sr Technology Analyst (India)
🏢 Southwest Airlines
📍 India