About Flashaid:
We are a fast-growing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customer-centric solutions and technology-driven processes, we aim to deliver effective, transparent, and seamless health insurance solutions.
We are looking for a hands-on and growth-oriented Head of Operations to lead our end-to-end operations, build key partnerships, and drive excellence in claims, service delivery, and process management.

Key Responsibilities:
1. Operational Excellence:
- Oversee and manage claims processing, ensuring accuracy, compliance, and customer satisfaction.
- Drive service delivery improvements across all operational tools and touchpoints.
- Streamline workflows and operational processes to enhance efficiency and reduce turnaround time.
- Establish robust SOPs for end-to-end operational functions, ensuring scalability and reliability.

2. Partnerships Management:
- Build and nurture robust relationships with health insurance partners,



ensuring alignment on goals and seamless collaboration.
- Develop and maintain strategic partnerships with healthcare providers, including hospitals, diagnostic centers, and other service providers.

3. Leadership and Team Development:
- Lead, mentor, and grow a lean operations team to achieve high performance and accountability.
- Actively participate as a "foot soldier" in critical operations when necessary to ensure smooth execution.
- Foster a culture of ownership, innovation, and continuous improvement within the team.

4. Technology and Tools Integration:
- Collaborate with the technology team to enhance operational tools and implement automation for repetitive tasks.
- Leverage data and analytics to monitor performance, identify gaps, and drive data-driven decision-making.

5. Compliance and Risk Management:
- Ensure adherence to regulatory requirements and compliance standards across all operations.
- Proactively identify and mitigat

📌 Head of Operations (Mumbai)
🏢 Flashaid
📍 Mumbai