Lead Consultant - Enterprise Application - SAP P
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
XTEL Service Management
Operational Escalation Management
- Manage escalations related to key operational issues.
- Collaborate with cross-functional teams to identify root causes and drive resolution.

Governance & Meeting Facilitation
- TPM CIP Governance: Coordinate and manage governance meetings for Continuous Improvement Projects (CIP) on a weekly and monthly basis.
- Participate in and/or lead weekly calls for TPM CIP, stabilization, and operational catch-up meetings, ensuring progress and alignment with project goals.
- Manage ad-hoc service reviews and escalate issues to senior management when necessary.

CIP Functional Custodian
- Oversee the functional analysis

📌 Lead Consultant (Hafeezpet)
🏢 Genpact India
📍 Hafeezpet