Join our Team

About this opportunity:

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, a dynamic production support team responsible for maintaining critical ETL applications, resolving production issues, and optimizing system performance. The role offers hands-on experience with Informatica, Linux, Shell/Python scripting, and ITIL-based support processes while working closely with L1, L3, and vendor teams.

What you will do:

Application L2 Production support Including but not limited to:

• Monitoring of the production system & ensuring its performance and stability
• Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults
• Trouble Tickets resolution – Resolve day to day customer issues
• Coordination with IT/network teams to resolve any operational or functional issues
• Responsible for answering adhoc requests from various teams
• Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches




• Analyse and Automate Healthchecks, Performance metrics related data extraction etc
• Deploy CRs on production environments and ensure smooth system performance
• Folow ITIL processes and exhibit expertise in Incident, Problem and change management
• Ensure SLA compliance for application and trouble tickets
• Proactive competence development of self in recent solution areas & certifications
• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

The skills you bring:

Must Haves:

1. Hands-on experience in troubleshooting the ETL-informatica based solutions.
2. Experience on developing framework/custom workflows using the ETL/Shell/Python scripting.
3. In depth product knowledge for Informatica 10.5 or above.

Good to have:

• Knowledge of deployment and maintenance of custom ETL frameworks
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📌 Technical Authority Expert (India)
🏢 Ericsson
📍 India