Exp: 4+ Years
Location: Pan India (Capgemini Location)
Job Description:
6 to 8 years of experience (Relevant Experiences)
The role holder will be responsible for the design, development, and implementation of current Trade & Logistics (T&L;) systems and enhancement of existing Trade & Logistics (T&L;) systems in alignment with client requirements. The role holder leads and mentors a team of Functional consultants and provides active support in the solution development, customization, or maintenance process so as to drive alignment to client business needs.
Oversee the evaluation of new Trade and Logistics platforms, applications, technologies and changing business requirements for building appropriate ERP systems alternatives and enhancements to current T&L; systems,



oversee in-depth evaluation of existing system capabilities to identify opportunities for improvements Lead translation of complex business specifications to functional specification document which can be used as a blueprint for developing / customising solutions Partner with technical delivery team to develop high level project plan and high-level solution design document in adherence with client business requirements Use deep professional knowledge and acumen to lead support delivery of level 1, level 2 and level 3
T&L; related issues Participate in incident and crisis management events, manage stakeholders, and provide regular
status updates to their issues, and define/track remediation actions to close Oversee the process of identification, diagnosis, and timely resolution of functional T&L; specific issues and escalated critical/complex incidents through research and analysis of trends, and business impact Lead identification of patterns of recurring incidents to improve service capabilities, drive root cause analysis and prioritize corrective actions for outages and degradations Plan and participate in the support shift rotation to ensure adequate global business support coverage Oversee the development of

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