Description
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Risk ID, Assessment, Testing team is to identify, assess, mitigate,



and report on Operational Risk within Business Unit (BU) processes for GMNS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a explicit methodology of inherent and residual risk.
GMNS is looking for a Mgr of Risk ID, Assessment, Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities
The Manager, GMNS Risk ID, Assessment, Testing will:
- Manage the end-to-end GenAI pipeline for GMNS Control Management, from use case intake and prioritization through build, deployment, maintaining a comprehensive inventory of GenAI use cases and deployments.
- Continuously explore, evaluate, and pilot emerging AI tools and capabilities to enhance control functions.

📌 Senior Manager-Control Management (Gurugram)
🏢 American Express
📍 Gurugram