Company:
Marsh Risk

Description:

We are seeking a talented individual to join our Operations team at Marsh Risk India, a Marsh business. This role will be based in Bengaluru. This is a hybrid role that has a requirement of working at least three days a week in the office

Senior Process Associate - Operations Team

We will count on you to:
- Manage enrolment process for a location having more than 400 policies.
- Manage and monitor team performance to ensure objectives are met.
- Coordinate with the Client Executive, Insurer & TPA
- Monitoring of SLA’s & TAT for endorsements, e-cards and queries.
- Ensure efficient use of Marsh Internal Portal for client servicing.
- Review and identify all escalated service requests and use this information to improve continuously within service delivery teams.
- Manage the invoicing process for all endorsement.
- Conduct audit, process review and enhancement.
- Submit reports to the Senior Management team in a timely manner.
- Responsible for providing support and guidance to the team.
- Conduct trainings for colleagues,



mentor & coach team members to support their growth within the firm.
- Support CE and Team during Renewal process.

What you need to have:
- 10 years of experience in insurance industry.
- Domain Knowledge preferred.
- MBA degree
- Technical knowledge - MS Office – Word, Excel and Outlook

What makes you stand out?
- Strong analytical and problem solving and skills. Good communication skills..
- Ability to work independently and within a team.
- Organised, self-discipline and pro-active.
- Good multi-tasking ability.

Why join our team:
- We help you be your best through career development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and reward

📌 Senior Process Associate (Bengaluru)
🏢 Marsh Mclennan
📍 Bengaluru