- Take end-to-end Ownership of Application Support for Production issues resolution.
- Possess hand-on experience in ServiceNow, including incident management, problem resolution and workflow automation to enhance IT service delivery.
- Escalates complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments.
- Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
- Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs).
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
- Escalate incidents/failures to Level 3 Support or Capability in line with the defined escalation process and drive the closure within the SLAs.
- Provide regular and high-quality updates to the customer on the progress on the incidents, including SLA breache.
- Continuously review operating metrics and data to identify opportunities to improve.




- Tech Profile/Essential Skills

Salesforce CPQ Cloud
Salesforce Sales Cloud
DevOps – CI/CD
Salesforce administrator
Agile/Devops

Proud to share LSEG in the India is Excellent Place to Work certified (Jun ’25 – Jun ’26).
Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity,

📌 Senior Engineer Application Support (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru