Summary

Are you passionate about customer success? Do you like digging into code, and
have a drive to continuously learn and solve problems? Do you want to be part of
a global team that provides the best customer service in the industry? If so,
come join us at Guidewire
Guidewire is seeking a proactive and solution-driven Senior Application Support
Engineer to join our dynamic Application Support team at our Bengaluru office.
The successful candidate will be part of the Product Development Operations
(PDO) organization working in a hybrid workplace that delivers 24x7 service to
customers who are using Guidewire software both in the Guidewire Cloud and
on-premise.
As a Senior Application Support Engineer, you will learn everything there is to
know about Guidewire’s products, and you’ll communicate and share that knowledge
with Guidewire’s internal and external customers. Join us and enjoy a career
where you can make an impact. You will be inspired by those around you, and
you’ll be trusted and empowered to go further.

Job Description

WHAT YOU WILL DO





A Senior Application Support Engineer is primarily responsible for providing
technical support to Guidewire customers using Guidewire products.

* Develop and maintain deep expertise in Guidewire’s suite of products.

* Troubleshooting and resolution of incoming support cases. This includes
identifying root causes of issues, providing workarounds or solutions, and
collaborating with other teams to resolve complex problems.

* Resolve complex issues independently. Manage and resolve incidents within
contractual service level agreements (SLAs). This includes coordination with
other teams and stakeholders, and providing timely updates to customers.

* Communicate with customers and ensure that they receive timely and accurate
updates on the status of their support requests. This includes providing
clear and concise technical explanations to non-technical customers, and
managing customer expectations.

* Prioritizing a

📌 Senior Application Support Engineer (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru