ERM IS THE WORLD’S LARGEST SPECIALIST SUSTAINABILITY CONSULTANCY, WITH OVER 50
YEARS OF EXPERIENCE HELPING ORGANIZATIONS NAVIGATE COMPLEX ENVIRONMENTAL,
SOCIAL, AND GOVERNANCE CHALLENGES. WE BRING TOGETHER A GLOBAL COMMUNITY OF
EXPERTS TO DELIVER MEANINGFUL IMPACT FOR OUR CLIENTS AND THE PLANET.
THE GLOBAL DELIVERY CENTRE (GDC) IN GURUGRAM IS ERM’S GLOBAL OPERATING BACKBONE.
IT DELIVERS BUSINESS ENABLEMENT SERVICES IN FINANCE, HR, IT, AND COMMERCIAL
OPERATIONS TO ENSURE ERM’S GLOBAL BUSINESS RUNS SEAMLESSLY, EFFICIENTLY, AND
CONSISTENTLY.
AT THE GDC, YOU WILL:
* BE PART OF A HUB THAT ENSURES ERM’S BUSINESS CONTINUITY WORLDWIDE.
* COLLABORATE WITH COLLEAGUES ACROSS GEOGRAPHIES TO SUPPORT GLOBAL OPERATIONS.
* DRIVE CONSISTENCY, COMPLIANCE, AND EFFICIENCY IN CORE FUNCTIONS.
* WORK WITH DIGITAL, AUTOMATION, AND AI-ENABLED TOOLS TO OPTIMIZE HOW ERM
OPERATES.
* WORK IN SHIFTS WHERE REQUIRED, DEPENDING ON THE ROLE. AS PROCESSES MATURE AND
AUTOMATION INCREASES, RELIANCE ON SHIFTS WILL REDUCE.
THE HEAD OF O2C LEADS ERM’S GLOBAL ORDER-TO-CASH OPERATIONS FROM THE GDC,
ENCOMPASSING PROJECT ACCOUNTING, INVOICING, AND RECEIVABLES MANAGEMENT. THIS
ROLE ENSURES O2C PROCESSES ARE ACCURATE, TIMELY, AND WELL-CONTROLLED TO ENABLE
BUSINESS GROWTH AND HEALTHY CASH FLOW.
WORKING CLOSELY WITH THE GLOBAL DIRECTOR OF FINANCE OPERATIONS AND REGIONAL
FINANCE CONTROLLERS, THIS POSITION DRIVES THE GLOBAL O2C DESIGN, OVERSEES
PROCESS DELIVERY IN THE GDC, AND PREPARES THE TOWER FOR ERP DEPLOYMENT.
KEY RESPONSIBILITIES
* LEAD END-TO-END O2C DELIVERY, INCLUDING PROJECT SETUP, BILLING, COLLECTIONS,
AND DISPUTE MANAGEMENT.
* DESIGN AND IMPLEMENT STANDARDIZED PROCESSES ALIGNED WITH ERP (CERTINIA / MS
DYNAMICS) AND TIPALTI INTEGRATION.
* MANAGE PROJECT ACCOUNTING ACCURACY, REVENUE RECOGNITION CONTROLS, AND AR
RECONCILIATIONS.
* ESTABLISH SLAS, KPIS, AND DASHBOARDS FOR DSO, WIP, AND INVOICE CYCLE TIME.
* PARTNER WITH DATA & ANALYTICS TO DRIVE INSIGHT REPORTING AND CASH-FLOW
FORECASTING.
*
📌 Head ofC (New Delhi)
🏢 Erm
📍 New Delhi