Job Summary:
We are seeking an experienced and detail-oriented Operations Supervisor to oversee and optimize outbound logistics and shipping operations. The ideal candidate will have experience in warehouse management, distribution, and outbound logistics. This role requires a valuable understanding of inventory control, order fulfilment, and transportation coordination, ensuring timely and cost-effective deliveries while maintaining high standards of accuracy and efficiency.
Key Responsibilities:
Outbound Operations & Order Fulfilment:
•Supervise the entire outbound logistics process, ensuring accurate and timely shipment of orders.
•Coordinate order picking, packing, and shipping processes to meet customer deadlines and quality standards.
•Monitor real-time order processing and resolve any delays or discrepancies.
•Work closely with carriers, freight forwarders, and third-party logistics (3PL) providers to ensure on-time deliveries.
Warehouse & Inventory Management:
•Ensure efficient storage, retrieval,
and movement of goods in compliance with warehouse best practices.
•Oversee inventory accuracy by conducting regular cycle counts and audits.
•Implement FIFO (First In, First Out) and LIFO (Last In, First Out) principles for optimized stock rotation.
•Identify and reduce shrinkage, damages, and losses through strict process controls.
Team Leadership & Performance Management:
•Lead, train, and develop a team of warehouse associates and outbound coordinators.
•Assign tasks, monitor productivity, and ensure KPIs (Key Performance Indicators) such as order accuracy, turnaround time, and on-time dispatch are met.
•Enforce safety protocols and ensure compliance with company policies and government regulations.
•Motivate staff and foster a culture of continuous improvement and operational excellence.
Process Optimization & Cost Control:
•Analyse outbound logistics data and identify areas for process improvements and cost savings.
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