EXTERNAL JOB DESCRIPTION

Job Purpose
CSE is a regional resource & will be responsible for Complaint handling in his
region. He will support the front line in critical complaints. He will attend
the complaints along with TSE and will identify the root cause of the complaint
and provide solution to the customer. He will support to the TSEs on phone to
provide technical assistance.

Business Responsibility Areas

1.CSE is technical resources and provide technical support to front line either
through site visits or over the phone.
2.CSE attend the complaint proactively if somebody is new in the system or on
demand even an experienced TSE (Territory Sales Executive) is not able to
understand the complaint technically.
3.As a Trainer – Basis on experience Conducting PTP for now joinees & conducting
Shop Meets, Painter Meets & Dealer meets and educate them about right product
usage and Current products etc.




4.Keeping an eye on complaint trend and immediately highlighting any defective
batch and hence restricting possible complaints from the field.
5.Also, Capturing Market Practices, Conducting Color Sure Audits and sharing the
reports to Sales team as preemptive measures to stop complaints from the field.
6.Duplicate Material / Counterfeiting issues – CSE immediately provides field
support to legal team in decided protocol and we have done successful raids in
the past against such people or Manufacturer
7.Testing Current products / Formulations – Working along with R&T; to test new
products or formulations on the field before launch of the product

Qualifications
Post-Graduate or Graduate in Science (Chemistry) and / or Diploma in Paint
Technology

📌 EXECUTIVE N (Hubli)
🏢 Asian Paints
📍 Hubli