Job Description

About Business Unit:

SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.

The Full Stack Developer is responsible for designing, developing, and supporting deliverables for Epsilon’s homegrown products. This role involves building scalable applications, troubleshooting production issues, and collaborating with cross-functional teams to deliver high-quality solutions.
The ideal candidate will have solid hands-on experience across both frontend and backend technologies, along with a solid understanding of system architecture,



databases, and cloud platforms.

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Responsibilities
- Design, develop, and maintain end-to-end application components (frontend and backend).
- Analyze, triage, replicate, test, and troubleshoot product issues, ensuring timely resolution.
- Develop and implement scalable, secure, and high-performance solutions.
- Provide technical workarounds and recommendations to internal teams and clients where required.
- Collaborate with product, engineering, and support teams to drive issue resolution and product improvements.
- Understand and prioritize issues based on severity, impact, and risk.
- Participate in code reviews and ensure adherence to coding standards and best practices.
- Drive issues to closure through effective stakeholder communication and coordination.
- Document technical designs, troublesho

📌 Developer (Bengaluru)
🏢 PUBLICIS GROUPE
📍 Bengaluru