Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe excellent things happen when we work with people who think differently from us. Find a job you’ll love today
Job Description:
- Responsible for managing capacity planning and forecasting for assigned clients.
- Responsible for the team’s defined objectives as provided by internal leadership
- Act as the WFM point of contact for assigned Project/Center as it applies to Planning & Delivery related functions




- Co-ordinate and collaborate with WFM managers and Stakeholders to ensure quality delivery within the workforce management and scheduling environment
- Participate in functions/meetings as required
- Identifying areas of opportunity and implementing innovative forecasting planning solutions to maximize efficiency
- Implement and perform audits to ensure accuracy in all processes and deliverables
- Performs other related duties and assignments as required and as assigned by WFM manager or other WFM leadership

Qualifications:
- Minimum 5 years call center experience and 2 years WFM/scheduling experience
- Ability to understand, analyze and report on call center metrics
- Must demonstrate strong analytical, numerical, and problem solving skills
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be enterprising, diplomatic and proactive in solving problems
- Excelle

📌 Lead - Capacity Planner (India)
🏢 Everise
📍 India