About the Role:
We are seeking a highly customer-obsessed, AI-first, and growth-oriented technology leader to join as Director to lead the architecture, delivery, and operations of our ServiceNow platform.
As a leader, the person will own platform delivery, interact with business stakeholders and provide thought leadership to continuously enhance the platform
This leader will own platform delivery, interact with business stakeholders and bring thought leadership, ensuring technology solutions are directly aligned to measurable business outcomes. They will champion metric-driven productivity, drive global scalability, and build highly available, resilient systems.
As a people-first leader and effective communicator, you will guide and inspire distributed teams while fostering innovation, accountability, and continuous learning. You will also play a critical role in shaping an AI-first, data-driven organization, leveraging up-to-date architectures and emerging technologies to unlock business value.

Responsibilities:

Customer & Business Impact




- Demonstrate Customer Obsession by deeply understanding business needs and translating them into scalable, high-impact technology solutions
- Drive thought leadership, ensuring all initiatives are clearly defined, prioritized, and tied to business value realization
- Partner with stakeholders across GBS to deliver solutions aligned to strategic outcomes

Technology & AI Leadership
- Lead the design and implementation of ServiceNow platform including analytics, and agentic AI solutions
- Champion an AI-first mindset, identifying opportunities to embed intelligence, automation, and predictive capabilities into the ecosystem
- Stay tech-aware, bringing thought leadership in emerging technologies, modern data architectures, and cloud innovation

Execution Excellence & Metrics
- Establish and continuously improve metric-driven productivity frameworks, including KPIs, SLAs, and OKRs across delivery and operations
- Ensure high availabil

📌 Director, Enterprise Software Engineering (Pune)
🏢 Wolters Kluwer
📍 Pune