At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting current benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The purpose of this role is to manage and resolve SCM-related customer disputes through end-to-end analysis, stakeholder coordination, data-backed decision-making, and accurate system and financial reconciliations. The role is responsible for understanding customer requirements, identifying root causes, implementing corrective actions, maintaining process controls,



and ensuring timely, accurate, and quality-focused dispute resolution while supporting process standardization and Maersk’s Integrator Strategy.

You will be responsible for
- Understanding the end-to-end SCM dispute resolution process, including analysing disputes, identifying root causes, and ensuring timely closure.
- Understanding the correlation between revenue generated through Sales Orders and costs incurred through Purchase Orders within the business model.
- Analysing disputes received against allocated targets and understanding the reason and nature of each customer dispute.
- Reviewing upstream processes to gather relevant data and understand the complete history of the associated shipments.
- Evaluating dispute cases and determining whether to accept, seek clarification, or reject the case based on available information and business guidelines.
- Coordinating with Front Office

📌 Specialist - LnS Disputes (Chennai)
🏢 Maersk
📍 Chennai