Resident Manager (RM)

Department: Operations
Reports To: Assistant General Manager/General Manager
Supervises: Assistant Resident Manager, Supervisors, Associates, Trainee Associates, Housekeeping Associates, Kitchen & Service Team
Position Overview:

The Resident Manager (RM) is responsible for the overall operations and guest experience of both the Rooms Division and Restaurant at RDC – Round D Clock. The role ensures seamless coordination between F&B;, Front Office, Housekeeping, and Maintenance departments to maintain high standards of service, hygiene, profitability, and guest satisfaction—round the clock.

Key Responsibilities:

1. Operational Management

• Supervise daily operations of restaurant, room service, and front office and the complete premises.
• Ensure 24x7 readiness for guest service with proper staff rotation and shift management.
• Conduct daily briefings with restaurant and front office teams.
• Monitor cleanliness, maintenance, and ambience across all guest and service areas.
• Ensure smooth check-in/check-out process and guest dining experiences.




• Enforce brand SOPs and initiate corrective actions when deviations occur.
2. Guest Experience & Quality Control

• Ensure guest complaints are promptly resolved and logged.
• Maintain guest satisfaction scores and handle VIP guests personally.
• Conduct random audits for rooms, kitchen, service area, and washrooms.
• Oversee hygiene, FSSAI compliance, and food presentation standards.
3. Financial & Administrative

• Prepare & Review daily sales reports, room occupancy, and restaurant revenue.
• Optimize profitability through effective manpower, cost control, and upselling.
• Approve store indents, petty cash, and staff duty rosters.
• Monitor inventory and coordinate with purchase for replenishment.
• Prepare monthly performance reports for management review.
4. Team Leadership & Training

• Supervise and guide all department heads and line staff.
• Conduct regular training sessions on grooming, se

📌 EH-RDC--Resident Manager (Delhi)
🏢 Encalm Hospitality
📍 Delhi