Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.
The Business Relationship Manager (Manager) is responsible for advancing the Business Relationship Management (BRM) capability within PwC ACs in India Technology by fostering productive, outcome‑driven relationships between business stakeholders and technology teams. The role works closely with business leaders, global technology partners, and service management teams to identify priorities, shape demand,



and translate business needs into actionable technology initiatives aligned with enterprise roadmaps.
In this role, the Manager actively manages stakeholder expectations, mediates competing requirements, and leads the resolution of escalations through structured and empathetic engagement. The position requires a solid focus on business value realization, digital awareness, risk assessment, and business continuity, ensuring that technology solutions deliver tangible benefits and sustained adoption.
Operating at both strategic and operational levels, the Business Relationship Manager contributes to long‑term business planning while overseeing ongoing commitments to ensure timely, high‑quality delivery. By staying abreast of industry and technology trends, the role continuously identifies opportunities for innovation and improvement, strengthening collaboration across functions and reinforcing Technolo

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