Job Title: ServiceNow OMT-Architect
Role Description:
An OMT-Architect (Operations Management Tool Architect) in ServiceNow would be responsible for the design, development, implementation, and configuration of various operational management tools and modules within the ServiceNow platform. The individual in this role focuses on optimizing IT operations, incident management, problem management, change management, and more.
Key Responsibilities:
- Solution Design:
- Design and architect solutions within the ServiceNow platform specifically tailored to Operations Management, ensuring that the solution meets business requirements.
- Implementation & Configuration:
- Lead the implementation and configuration of ServiceNow OMT modules (e.g., Incident Management, Change Management, Problem Management, etc.) for clients.
- Integration:
- Oversee integrations with other platforms, tools, or IT systems, ensuring seamless data flow between ServiceNow and other operational management systems.
- Customization:
- Customize workflows, forms,



and user interfaces within the ServiceNow platform based on business requirements, ensuring operational efficiency.
- Performance Optimization:
- Continuously monitor, assess, and optimize the performance of the deployed ServiceNow OMT solution, ensuring that it meets the desired operational goals.
- Best Practices and Governance:
- Ensure best practices are followed in development, configuration, and implementation. Maintain proper governance for ServiceNow environments.
- Stakeholder Communication:
- Regularly interact with business stakeholders to gather requirements, provide updates, and ensure that the solution is meeting operational goals.
- Documentation & Training:
- Provide detailed documentation of architecture, configurations, and customizations. Conduct training sessions for end-users and other stakeholders.

Required Skills & Experience:
- ServiceNow Expertise: In-depth knowledge of ServiceNow and its OMT capabilities.
- ITSM Kno

📌 ServiceNow OMT-Architect (Chennai)
🏢 Cortex Consultants
📍 Chennai