Job Purpose and Impact

Leads the global CargillNow (ServiceNow) platform strategy, architecture, engineering, delivery, operations, and continuous improvement. Serves as the senior technical leader and platform owner responsible for platform stability, scalability, security, integrations, governance, engineering standards, and delivery outcomes across global business functions. Partners with executive stakeholders, product teams, architects, engineers, and strategic implementation partners to deliver large-scale enterprise transformations and operational excellence.

Key Accountabilities
- PLATFORM STRATEGY & ARCHITECTURE: Define and maintain the long-term technical roadmap, architecture standards, platform governance model, and engineering practices for the ServiceNow platform.
- LARGE-SCALE GLOBAL IMPLEMENTATIONS: Lead enterprise-wide platform transformations and deployments across multiple regions, business functions, and business units while ensuring standardization and adoption of platform best practices.
- TECHNICAL LEADERSHIP:



Provide technical direction and oversight for platform engineering teams, solution architects, developers, administrators, and implementation partners.
- PARTNER MANAGEMENT: Lead technical engagement with ServiceNow and strategic systems integrators and consulting partners. Review designs, challenge assumptions, enforce engineering standards, and ensure delivery quality.
- AUTOMATION & PLATFORM ENGINEERING: Drive adoption of automation, CI/CD pipelines, platform engineering principles, DevOps practices, and up-to-date software engineering methodologies.
- ENTERPRISE INTEGRATION: Oversee design and governance of enterprise integrations, APIs, workflow automation, event-driven architectures, and platform extensibility patterns.
- OPERATIONAL EXCELLENCE: Own platform performance, availability, resiliency, monitoring, observability, upgrade strategy, technical debt reduction, and operational maturity.
- INCIDENT & PROBLEM MANAGEMENT: Provide e

📌 Director, Platform Engineering, CargillNow (Bengaluru)
🏢 Cargill
📍 Bengaluru