Job Description: Network Analyst / TSAAS Coordinator

Position: Network Analyst / TSAAS Coordinator
No. of Openings: 2
Location: Pune (Work from Office)
Experience: 1 – 3 years
Notice Period: Immediate Joiners Only
Compensation: Up to 6 LPA (Maximum 30% hike on last drawn CTC, based on performance & current salary)

Key Responsibilities:

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Provide L1/L2 network and telecom support to ensure smooth operations in a 24/7 environment.

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Monitor, troubleshoot, and coordinate resolution of network and telecom-related issues.

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Work closely with US-based teams, ensuring explicit communication and timely updates.

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Document and track incidents, service requests, and resolutions using defined tools and processes.

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Escalate critical issues and follow up until closure.

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Ensure compliance with internal policies, service agreements, and SLAs.

Required Skills & Qualifications:

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Graduate degree (mandatory).

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1–3 years of relevant experience in networking or telecom support.

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Strong knowledge and working interest in the Telecom domain.

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Excellent verbal and written communication skills with neutral accent (no MTI issues).

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Prior US client exposure is mandatory for experienced candidates.

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Ability to work in rotational shifts, including night shifts (24/7 support environment).

Additional Information:

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Service Agreement: 2 years (mandatory).

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Interview Process:

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One in-office interview round is mandatory.

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The second round will be conducted virtually (MS Teams with video recording).

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Order of rounds may vary.

📌 Network Analyst (Pune)
🏢 VLaunchU
📍 Pune