At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Requirements

On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey.




Central point of contact for Customer on all daily inquiries and provides timely follow-up and resolution of issues and inquiries.
Proactively communicate with customers and liaise with parties to come up with solutions for open and upcoming matters. Customer visits. might be required.
Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications.
Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, and monitor critical shipments.
Participate in development training and process improvement projects to expand and challenge learning new ideas and processes

What your background should look like

German B2 level certification
Bachelor/Graduation or equivalent
SAP experience - SD Module
Positive working knowledge of English.
1-3 years of experience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Con

📌 Customer Service Associate (India)
🏢 TE Connectivity
📍 India