Description
Domain Experience (Positive to Have)
Investments / Wealth platforms: Mutual Funds, Demat, and Wealth Portfolio Reporting
Understanding of financial transactions and reconciliation

Responsibilities
- Incident & Problem Management:
- Lead resolution of P1/P2 incidents with end-to-end ownership
- Conduct detailed Root Cause Analysis (RCA) and implement preventive fixes
- Drive MTTR reduction and eliminate repeat incidents
- Manage major incident calls and stakeholder communication
- Application Stability & Monitoring:
- Ensure 99.9%+ uptime of critical investment applications
- Proactively monitor applications using tools like AppDynamics, Grafana
- Identify and mitigate risks before production impact
- Technical Leadership:
- Lead and mentor L1/L2 support teams (total team size 5-8 people)
- Define SOPs, runbooks, and support processes
- Improve overall support efficiency and maturity
- Change & Release Management:
- Review and validate production deployments
- Coordinate with Dev/QA teams for smooth releases




- Ensure zero-impact deployments and rollback readiness
- Automation & Optimization:
- Drive automation using Shell / PowerShell / Python
- Reduce manual intervention and improve reliability
- Implement SRE practices (alert tuning, self-healing)
- Stakeholder Management:
- Act as SPOC for business, vendors, and leadership
- Provide clear and timely communication during incidents
- Ensure SLA adherence and governance

Required Skills
- Technical:
- Strong troubleshooting skills in application support environments
- SQL (Oracle / MS SQL )
- Linux/Unix systems/.Net/Java/IIS/Windows
- Monitoring tools: ELK / Grafana
- APIs, batch processing, integrations
- Process Knowledge:
- ITIL (Incident, Problem, Change Management)
- DevOps / SRE practices
- Tools:
- ServiceNow
- CI/CD basics (preferably Azure Dev Ops)
- Cloud exposure (AWS preferred)

Qualifications
Any Science Graduate

📌 Tech Ops Engineering II-SUPPORT SERVICES-CTO (Bengaluru)
🏢 Kotak Mahindra Bank
📍 Bengaluru