o Responsible for checking process adherence in our microfinance branches by
conducting structured and periodic investigation of respective allocated region
o Gathering field intelligence and customer insight from a team of quality
assurance executives (3-4 for the region).
o Act as quality custodian across branches as allocated your respective region,
by deep diving various reports, analytics and suggest corrective action to the
business team
o Ensure 100% quality compliance against the observations highlighted by quality
team in a timebound manner.
o Take disciplinary action against deviant behavior or deliberate attempt of
process lapses.
o Checking and ensuring branch level compliances from administrative and
statutory point of view.
o Anchor monthly quality review at regional level. This would involve summing up
the root cause and promise to pay analysis. Also guide the business team to take
proper overdue follow up.
o Coordinate with corporate office to support the business function on issues
related to reports, TAT, grievances and execution of projects
o Managing Credit function for micro enterprise loans
o Conduct market research as on when needed for a specific purpose.

📌 Senior Manager (Thane)
🏢 Tata Capital
📍 Thane