Job Duties:
- Client Relationship Management:
- Build and maintain robust relationships with existing clients
- Ensure client needs are met and satisfaction levels remain high
- Sales & Business Development:
- Identify opportunities for upselling and cross-selling
- Collaborate with sales and marketing teams to develop proposals and presentations
- Client Support & Issue Resolution:
- Respond to client inquiries and concerns in a professional and timely manner
- Resolve issues efficiently to enhance client satisfaction
- Market & Business Insights:
- Gain a deep understanding of company products/services and client needs
- Use insights to inform business strategies and growth plans
- Data Analysis & Continuous Improvement:
- Analyze client feedback and engagement data to identify trends
- Provide recommendations to improve products, services, and processes
- CRM & Reporting:
- Maintain and update client databases for tracking activity and preferences
- Utilize CRM software to enhance relationship management and reporting
Requirements:
- Experience:
- Prior experience in client relationship management,