Experience in implementation of Industry tools including but not limited to Gen.ai AI, RPA, ML and application to improve customer journey/Learning experience.
Business Delivery:
- Create processes to enable Training interventions and practices across the life cycle of an employee- from hiring to production.
- Lead project delivery teams through the adoption of PE principles, practices, tools and techniques ensuring activity meets expected time, cost, benefit and quality outcomes.
- Partner with Ops, Process Excellence, Analytics to deliver on key business outcomes
- Enhanced client delivery & reduce cost through process improvement, automation.
- Improve learning & learner experience through innovation. Able to bring in Industry standards and practices to improve overall delivery.
- Experience in implementing Automation projects based ML, AI, Gen,ai & RPA practices




- Manage health of compliance and business risk for all accounts by preempting risks and managing it timely
- In touch with industry standards of Training practices and partnering with cross functional teams to bring it to life
- Partner on TNI creation and advisor improvement journey
- Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client.
- Lead the Training function for migration of current businesses from the Client site to desired work location.
- Participate in business pitches and capability demonstration session with new and existing clients
- Work closely with the Client to understand their product/service and then design/customize the training content & Delivery to ensure efficient knowledge

📌 Associate Director, Training (Bengaluru)
🏢 First Source
📍 Bengaluru