Req ID 89663 | Lucknow, India, ZF Commercial Vehicle Control Systems India
Limited

JOB DESCRIPTION

About th team :

ZF's Commercial Vehicle Solutions (CVS) division helps shaping the future of
commercial transportation ecosystems. Our mission is to be the preferred global
technology partner for the commercial vehicle industry. CVS Division is
supported employees working at 61 locations in 28 countries.

What you can look forward to as Customer Support Engineer (OEM Support) :

Customer Relationship Management

* Serve as the primary interface for OEM customers, building solid
relationships with quality, production, and procurement teams while
representing ZFCVS and ensuring effective communication and escalation of
concerns.

Quality & Field Issue Management

* Manage customer complaints and field failures through structured root cause
analysis, driving containment, corrective and preventive actions, and
ensuring timely closure with customer satisfaction.

Production & Supplier Coordination

* Coordinate with internal functions and suppliers to investigate quality
issues,



implement corrective actions, and ensure effective resolution across
manufacturing locations.

OEM Support Activities

* Support OEMs through regular reviews, line issue resolution, containment
actions, monitoring of quality KPIs (PPM, rejections, warranty), and timely
reporting.

Documentation & Reporting

* Prepare and maintain quality documentation, including 8D/CAPA reports,
customer responses, complaint records, MIS reports, and performance
dashboards.

Audit & Compliance

* Support customer and plant audits, ensure compliance with applicable quality
standards and customer requirements, and drive continuous improvement
initiatives.

Your Profile as Customer Support Engineer (OEM Support) :

* Bachelor’s Degree/Diploma in Mechanical Engineering, Automobile Engineering,
Production Engineering, or related field.
* 4-10- years of experience in automotive OEM customer support, quality, or
manufa

📌 Customer Support Engineer (Lucknow)
🏢 ZF Group
📍 Lucknow