Position Overview - Primary Schedule – 10am – 9pm EST Friday, Saturday, Sunday, and Monday

Our Network Operations Center (NOC) team is the frontline defense against network disruptions, ensuring the stability, security, and performance of our clients’ environments around the clock. Operating 24/7, the NOC proactively monitors network health, detects anomalies, and takes swift action to prevent or resolve issues.

As a NOC Technician, you will be responsible for troubleshooting and remediating network and system support incidents, often identified through monitoring and management tools. In addition to proactive monitoring and problem resolution, this role includes answering client calls during the organization’s after-hours period, providing responsive and qualified support when it’s needed most.

Position Schedule:

* Primary Schedule – 10am – 9pm EST Friday, Saturday, Sunday, and Monday
* Alternate Schedule – While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Holidays, Tuesdays, Wednesdays, Thursdays)



up to 5% of the time to cover for colleagues on PTO.
* Schedule flexibility is a key requirement for this position.

Essential Duties & Responsibilities:

Provide Multi-Client Support:

* Troubleshoot and resolve assigned client support requests, which may include:
* Network security and firewall issues (Internet access, VPN, DNS)
* Network switching/routing issues (wireless access)
* Server performance issues (data/voice circuit performance)
* Enterprise productivity applications (Microsoft Office, Exchange, O365)
* Server-based OS support, directory services, and complex end-user issues

Network & Systems Monitoring

* Address network and systems alerts and alarms, including:
* Utilize remote monitoring and management tools to proactively support network and system health

Cloud & Data Center Services

* Support cloud and data center operations, including:
* Offsite backup, anti-spam/anti-virus,

📌 Network Operations Center Tech (India)
🏢 Aunalytics
📍 India