WELCOME TO BASF

At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create recent exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

The role provides Application support for SAP-based logistics and maintenance processes, ensuring stable operations and continuous improvement across Yard Management, Filling Execution, and Enterprise Asset Management (SAP PM).

Key Responsibilities :

ITSM Support: Receive, prioritize and document incidents and service requests, capturing impact, steps to reproduce and evidence. Analyze complex functional issues across warehouse and inventory processes, including configuration, logs, interfaces and dependencies.
Standard issue resolution: Resolve user issues,



authorization questions, errors and transaction problems using defined procedures and knowledge articles. Get supported by AI features for ticket handling support.
Cross-team coordination: Work with cross teams to resolve technical defects, interface failures and performance issues.
Change and release support: Support approved fixes, configuration changes, testing, transport preparation, release activities and cutover support.
Operational excellence: Maintain runbooks, support documentation and knowledge base articles to improve first-time resolution and system stability.
Problem management: Being able to early identify recurring issues and define PDCA to able to resolve problems
Escalation management: Escalate to Level 3 or development teams where required, providing full diagnostics, evidence and business impact assessment.
Service Excellence: Collaborate with users to identify improvement opportuni

📌 SAP Yard Filling and Asset Management Consultant (Hyderabad)
🏢 Basf
📍 Hyderabad