WELCOME TO BASF

At BASF Digital Hub Hyderabad we develop cutting-edge digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

The role provides Application support for SAP logistics processes, ensuring stable operations, fast incident resolution and continuous improvement across SAP EWM, Inventory Management and Stock Room Management (SAP MM-IM or/and SAP WM)

Key Responsibilities :

Application support: Receive, prioritize and document incidents and service requests with impact, evidence and reproduction steps. Analyze complex warehouse and inventory issues across configuration, logs, interfaces and process dependencies.
Standard issue resolution: Resolve user issues, authorization questions,



errors and transaction problems using defined procedures and knowledge articles. Get supported by AI features for ticket handling support.
Cross-team coordination: Work with cross teams to resolve technical defects, interface failures and performance issues.
Problem management: Being able to early identify recurring issues and define PDCA to able to resolve problems
Change and release support: Support approved fixes, configuration changes, testing, transport preparation, release activities and cutover support.
Operational excellence: Maintain runbooks, support documentation and knowledge base articles to improve first-time resolution and system stability.
Escalation management: Escalate to Level 3 or development teams where required, providing full diagnostics, evidence and business impact assessment.

Required Qualifications :

Several years of experience in SAP application support, prefera

📌 SAP EWM, StRM, IM Consultant (Hyderabad)
🏢 Basf
📍 Hyderabad