Role & responsibilities
Team Leader- Operations
Roles and Responsibilities :
1. Should exhibit People Management Skills.
2. Should be aware of the various Operations and Client Metrics.
3. Solid analytical, solving skills with strong MS Excel skills.
4. Needs to have the drive to achieve given targets.
5. Process adherence (Check, analyze, Control & Improvement).
6. Drive & adhere to Policies & Procedures.
7. Should be well versed in coaching & providing feedback
8. Basic exposure to excel.
9. Good process knowledge and Good interpersonal skills
10. The candidate should be possess the following skills
- People Management skills
- Client Management skills
- Process Management skills
- Coaching and Training
- Feedback and Performance Management skills
- Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence
- Retention & BQ Management, Behavior Issue
Education Target : Minimum Graduate (Any Bachelors Degree)
US Shift : Starting Window 5.30 pm – 8.30 am
5 Days Working profile
Rotational Shift & Rotational Off

📌 Customer Service Team Leader Diversity (Navi Mumbai)
🏢 Foundever
📍 Navi Mumbai