Role Overview
We are seeking a Healthcare Delivery Manager lead end-to-end IT service delivery for a large healthcare account, managing a team of approximately 140 resources across onsite and offshore locations. This role will be responsible for driving operational excellence, service quality, stakeholder engagement, and continuous improvement across a multi-disciplinary IT landscape. The position requires strong leadership across Service Desk, Onsite Support, Network, Server, Storage, Business Applications, and Clinical Applications, ensuring high availability, compliance, and alignment with healthcare industry standards.

Key Responsibilities
1. Service Delivery & Operations
Lead and oversee 24x7 IT operations ensuring adherence to SLAs, OLAs, and KPIs
Drive service excellence across Service Desk, EUC, Infrastructure, and Application teams
Ensure high availability and performance of critical healthcare systems

2. Team Leadership & Management
Manage and mentor a distributed team of ~140 resources (onsite + offshore)
Build a high-performance culture focused on accountability,



collaboration, and continuous improvement
Drive workforce planning, performance management, and skill development initiatives

3. Stakeholder & Client Management
Act as the primary point of contact for client leadership and business stakeholders
Provide regular executive updates, service reviews, and strategic recommendations
Build solid relationships to ensure customer satisfaction and retention

4. Infrastructure & Application Oversight
Oversee Network, Server, Storage, and Cloud environments ensuring resilience and scalability
Govern Business and Clinical Applications ensuring uptime and compliance
Ensure seamless integration across infrastructure and application layers

5. Incident, Problem & Change Management
Lead Major Incident (P1) management and ensure rapid resolution
Drive Problem Management to identify root causes and prevent recurrence
Govern Change Management to minimize business

📌 Infrastructure Delivery Manager (Chennai)
🏢 Neurealm
📍 Chennai