Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being advantages, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
3 days onsite is mandatory with 2 optional days remote work (Onsite Tuesdays, Wednesdays and a third day of your choosing)




Maybe required to work Tuesday through Saturday or Sunday through Thursday on rotational or permanent basis.
Your Primary Responsibilities:
- Experience with using ITIL Change, Incident and Problem management processes.
- Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause.
- Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
- Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
- Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
- Take part in Monthly Service Reviews (MSR) with Development partners to go over KP

📌 Application Support Engineer (Secunderabad)
🏢 DTCC
📍 Secunderabad