Pay and Benefits:
- Competitive compensation , including base pay and annual incentive.
- Comprehensive health and life insurance and well-being perks, based on location.
- Paid Time Off (PTO) and Personal/Family Care , along with other leaves of absence to support your physical, financial, and emotional well-being.
- Flexible/hybrid work model : 3 days onsite (Tuesdays, Wednesdays, and a third day unique to each team or employee) and 2 days remote.
Role Impact:
As a Lead Application Support Engineer , you will play a critical role in maintaining and supporting all applications running in the firm's daily operations. You will work closely with development teams, infrastructure partners, and internal/external clients to raise and resolve technical support incidents. Your work will ensure that applications are running smoothly in highly regulated environments, supporting both cloud and on-premise applications and services.
Primary Responsibilities:
- ITIL Process Management : Utilize ITIL Change, Incident, and Problem Management processes to maintain application operations.
- Major Incident Handling : Lead Major Incident calls to resolve critical production issues, engage relevant teams, and drive root cause analysis .
- System Troubleshooting : Troubleshoot and debug complex system components across distributed, cloud , and mainframe environments to resolve technical issues.
- Design Optimization : Analyze proposed application designs and provide feedback or recommendations for optimization.
- Monitoring & Alerting : Hands-on experience with monitoring and alerting in both distributed and cloud environments .
- Cyber Security Best Practices : Knowledge of cyber security best practices , including password rotation , access restriction , and malware detection .
- Service Reviews : Contribute to Monthly Service Reviews (MSR) with development partners to review KPI metrics .
- Disaster Recovery : Participate in Disaster Recovery events (both planned and unplanned),
📌 Lead Application Support Engineer (Chennai)
🏢 DTCC
📍 Chennai