Essential Functions
- Provide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (50%)
- Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%)
- Provide recommendations to be considered in developing the Technology roadmap. (10%)
- Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives (10%
- Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%)
- Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests. (5%)
- Other duties as assigned

Education
- Four years of College resulting in a Bachelors Degree or equivalent

Certifications, Accreditations, Licenses
- ITIL Foundations Certification Required
- Net+ Required -- CCENT Preferred




- Cisco CCNA Certification Required
- Cisco CMNA Certification Required
- Junos JNCIA Preferred
- VeloCloud SDWAN Troubleshooting Certification Required
- WebEx and Microsoft Teams experience Required
- SIP School Certification SSCA Preferred

Experience
- 5+ years of experience in a Service Desk and/or Technical Support environment
- 5+ years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace

Special Knowledge, Skills, and Abilities
- Experience in Data Center and Enterprise Routing and Switching is required
- Ability to troubleshoot large enterprise networks
- Experience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices
- Proven experience working with Network Management and Analysis tools
- Experience with providing technical input on the VoIP and Networking needs of all software and hardware used in the customers workplace

📌 Communications & Network Engineer II (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai