About The Opportunity

Netrix Global is looking for a skilled ITSM Developer with administration expertise in ServiceNow TPSM. The role involves administration, configuration, and technical ownership across multiple ServiceNow products, including CSM, ITSM Professional, CMDB, Asset Management, Workflow Studio, Integration Hub, Advanced Work Assignment, Workspaces, Predictive Intelligence, Platform Analytics, and NowAssist.

The ideal candidate will work closely with our internal and external customers to ensure the platform’s stability, optimize workflows, and support integrations with third-party tools.

This role requires a technically strong, self-driven skilled with experience across multiple ServiceNow products and integrations. The ideal candidate will lead platform improvements, manage integrations, and ensure governance across multiple customer domains.

How You Will Make An Impact

Perform administration, configuration, and support for domain-separated ServiceNow instances.
Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities.




Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity.
Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs.
Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio.
Configure Inbound Actions, Notifications, and Email Integrations.
Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions.
Build and maintain reports, dashboards, and performance/ platform analytics indicators.
Administer SLAs, Surveys, and Assessments to measure service delivery quality.
Support and configure Automated Work Assignment (AWA), Predictive Intelligence, and Virtual Agent experiences.
Architect and manage API integrations with external tools using REST, SOAP, JSON/XML, Postman, and Integration Hub.
Maintain the CMDB integrity, discovery schedules, and relationships

📌 ServiceNow Developer (Pune)
🏢 Ideamine Technologies (Acquired by Netrix Global)
📍 Pune