Essential Functions
Provide technical support for voice and data business products provided by CBTS including but not limited to incident management, task management, change management, and proactive platform stability monitoring (50%)
Document work updates in a company-provided ticketing system until resolution is complete and ticket is resolved (20%)
Provide recommendations to be considered in developing the Technology roadmap. (10%)
Collaborate closely with Enterprise Architects, Security, and IT staff to drive company objectives (10%
Serve as the Escalation Manager for internal and external stakeholders including facilitation of and/or participation in declared P1s/Major Incidents (5%)
Collaborate with the assigned Service Delivery Manager, internal stakeholders, and vendors to fulfill any RCA/RFO requests. (5%)
Other duties as assigned
Education
Four years of College resulting in a Bachelors Degree or equivalent
Certifications, Accreditations, Licenses
- ITIL Foundations Certification Required
- Net+ Required - CCENT Preferred
- Cisco CCNA Certification Required




- Cisco CMNA Certification Required
- Junos JNCIA Preferred
- VeloCloud SDWAN Troubleshooting Certification Required
- WebEx and Microsoft Teams experience Required
- SIP School Certification SSCA Preferred

Experience
5+ years of experience in a Service Desk and/or Technical Support setting
5+ years of experience in VoIP and Network Engineering in a Managed Service Provider or similar workspace
Special Knowledge, Skills, and Abilities
- Experience in Data Center and Enterprise Routing and Switching is required.
- Ability to troubleshoot large enterprise networks
- Experience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices.
- Proven experience working with Network Management and Analysis tools.
- Experience with providing technical input on the VoIP and Networking needs of all software and hardware used in the customers environment.
- Experience workin

📌 Comm & Network Engineer II (Chennai)
🏢 CBTS Technology Solutions India
📍 Chennai