What You'll Do

Customer Account Manager (Existing Business - US)

Retain and grow a high-volume portfolio of customers. You'll own renewals, reduce churn, and lead effective, tech-touch expansion.

Report to: Manager/Senior Manager, Existing Business Sales

What Your Responsibilities Will Be

What your responsibilities will be

Own renewals & retentionOwn the full renewal cycle (forecasting, negotiation, order forms) to hit renewal rate, GRR, and churn targets.
Proactively identify risk (low usage, support signals, billing issues) and run save plays to stabilize at-risk accounts.
Drive efficient growthSurface and close upsell and cross-sell aligned to customer outcomes.
Maintain a high-velocity pipeline and meet or exceed ARR/NRR quotas for your book.
Manage a portfolio at scaleOrchestrate tech-touch motions to keep customers engaged and realizing value.
Prioritize with data: segment book by health, potential, and risk; execute standardized playbooks by segment.
Deliver value and advocacyRun concise check-ins and periodic business reviews, and next best actions.




Capture the voice of the customer and partner with Product, Support, and Marketing on fixes and campaigns.
Operate as one teamCollaborate with Customer Success, Solutions, and Marketing to ensure smooth onboarding, issue resolution, and scalable enablement.
Maintain accurate CRM hygiene, forecasts, and activity logs.

What You’ll Need To Be Successful

What Success Is

Renewal rate/GRR at or above target; NRR growth across your book
Reduced logo and revenue churn through early risk identification and save plays
Improved product adoption and feature use in your segment
Reliable forecast accuracy and, error-free renewals
High customer satisfaction and reference ability

What You'll Bring

SaaS renewals and account management experience with experience hitting retention and expansion targets.
Negotiation and objection handling skills with procurement and decision makers.
Data-driven operating rhythm using CRM

📌 Customer Account Manager (Pune)
🏢 Avalara APAC
📍 Pune