Job Title: Inbound Associate
Location: Noida (Work from Office)
Working Days: 6 Days
Role Overview
We are seeking a detail-oriented and communication-driven Inbound Associate to manage incoming enquiries and ensure efficient lead routing to the Academic Counselling team. This role serves as the first point of contact for prospective learners and plays a critical role in maintaining a seamless admission funnel.
Key Responsibilities
Handle inbound calls and enquiries from prospective learners in a professional manner
Understand learner requirements and capture relevant details accurately
Qualify and assign leads to the appropriate Academic Counsellors
Maintain and update records in CRM systems with high accuracy
Ensure timely lead allocation and minimize turnaround time




Collaborate with internal teams to ensure smooth lead flow and follow-ups
Eligibility Criteria
Excellent verbal communication skills with clarity and confidence
6 months to 2 years of experience in inbound calling, customer support, or similar roles
Comfortable working in a high-volume calling environment
Preferred Skills
Solid listening and comprehension abilities
Ability to multitask and manage call volumes efficiently
Basic understanding of CRM tools and data management
High level of responsiveness and coordination skills
Key Competencies
Communication Excellence
Attention to Detail
Time Management
Team Collaboration

📌 Inbound Associate (Noida)
🏢 upGrad
📍 Noida