Key Responsibilities:
Early Sales Cycle Engagement:
- Engage early in the sales cycle to provide delivery plans and highlight delivery differentiators.
- Communicate effectively with clients to build confidence in achieving their business objectives.
Expertise and Engagement:
- Serve as a business and industry expert for transformational projects aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to end-to-end solution capabilities and design actionable solution recommendations.
Solution Design and Effort Estimation:
- Estimate effort for task-level implementation activities within project scope.
- Recommend appropriate roles and resources for execution.
- Articulate and present the business impact of solutions, developing deployment roadmaps and establishing baselines to demonstrate qualitative and quantitative value.
Technical Understanding and Implementation:
- Understand Pando platform capabilities, including integrations and architecture, for technical design.
- Orchestrate the end-to-end SaaS delivery process from project kick-off to go-live.
- Serve as the liaison to ensure smooth project execution and rapid adoption.
Change Management and Leadership:
- Identify and drive change management efforts for global or regional program implementations.
- Lead the entire delivery process, collaborating with SI/consulting partners.
- Address client escalations promptly with support from the broader team.
Customer Relationship and Growth:
- Build deep relationships with customers to drive product adoption and value realization.
- Inspire customer growth and advocacy by collaborating with
📌 Delivery Client Partner (Chennai)
🏢 Pando
📍 Chennai