Key Responsibilities:
- Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements.
- Use product usage data to identify adoption gaps and optimize value delivery.
- Own customer relationships across operational and executive levels.
- Create and execute success plans tied to customer goals and KPIs.
- Conduct regular business reviews, product roadmap discussions, and training sessions.
- Resolve issues by coordinating with Support and Technical teams.
- Identify upsell and expansion opportunities in partnership with Sales.
- Promote Customer Advocacy through case studies and reference programs.
- Ensure smooth renewals, invoicing, and collections.
- Share customer insights with internal teams to inform product development.
Requirements:
- 6-8 years of experience in Customer Success, Consulting, or
📌 Customer Success Manager (Chennai)
🏢 Pando
📍 Chennai