The Global Network Services Support team has responsibility for implementing and supporting Sitel Global Network and Security. As a member of this team, your primary focus will be to handle the Network outage calls.
This position is part of a 24x7 Global Team with peers in Mumbai.
In addition to incident support the Network Engineer will be responsible for:
- Manage P3 to P5 service requests.
- Document reason for outage.
- Planning and performing upgrades to firmware and IOS.

Typical Qualifications : (education, experience, knowledge, skills and abilities typically needed to perform this job)
Education (if beyond High School or equivalent) :
- Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
- Cisco Certified Network Professional (CCNP) would be added advantage.
- Related experience with relevant technology certifications

Experience Target (in this job or a related function/field) :
- 5 - 7 years of experience in Network and/or Network Security

Skills :



(identify essential skills required, and identify additional skills that enable success in performing this job)
- Excellent English written and verbal communication skills with specific focus on technical and operational documentation
- Strong interpersonal and problem solving skills
- Excellent customer service, analytical and organizational skills
- Willing to work in 24x7 rotational shift
- Ability to take initiatives for individual projects as well as work in a team environment

Skills: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
- Robust interpersonal and problem solving skills
- Thorough understanding and knowledge of network operating systems, network equipment and networking protocols
- Well Knowledge / Experience in Content Filtering of Cisco WSA
- Network installations, implementations and configurations (Main vendor

📌 Network Engineer (Mumbai)
🏢 Foundever
📍 Mumbai