Support & Commissioning Coordinator

The Support & Commissioning Coordinator will assist our managers in organising ongoing support contracts and commissioning projects. This involves maintaining client records across support systems, managing the ticketing portal, tracking support contracts and billing, keeping the 24/7 support roster current, keeping commissioning team roster current and ensuring support ticket SLAs are met in a timely manner.
To be successful as a Support & Commissioning Coordinator, you will execute administrative tasks across support contracts and commissioning activities, be competent in using ticketing platforms and ERP systems such as NetSuite, and have exceptional verbal, written, and presentation skills.
Primary Duties and Responsibilities
* Create and maintain client records in ERP, ticketing portal, and internal systems, ensuring information is accurate, current, and consistent across all platforms.
* Administer ticketing portal for managing client accounts, authorised contacts, SLA configurations, and ticket routing for all active support clients.




* Monitor support ticket queues to ensure SLA deadlines are met and escalate to the responsible engineer or Manager when tickets are at risk.
* Track and manage support contracts including renewal timelines, billing schedules, and contract amendments in coordination with the sales and finance team.
* Coordinate invoicing and follow up on outstanding billing with the finance team, ensuring all financial records in ERP reflect the current commercial agreement.
* Maintain the 24/7 Application Support team roster, shift schedules, tracking agent availability, coordinating on-call rotations, leave cover.
* Coordinate scheduling and logistics for the commissioning and field service team, tracking resource availability, project assignments, and travel requirements in support of the Manager and Leads.
* Own the process documentation library and keep support and commissioning process pages current and

📌 Support & Commissioning Coordinator (Pune)
🏢 Vertech
📍 Pune