IT HelpDesk Technician (Full-Time, On-Site)

What You'll Do

Serve as a representative of the IT Department by providing exceptional customer service and ensuring the timely resolution of support requests

Provide Level I and Level II technical support in a fast-paced, dynamic workplace

Serve as the primary point of contact for end users, supporting hardware, software, networking, and account-related issues throughout the entire support lifecycle

Troubleshoot and resolve end-user issues efficiently, professionally, and courteously to maximize productivity for both onsite and remote employees

Create and manage user and computer accounts in Active Directory

Perform routine and non-routine Active Directory changes following established approval processes

Support and manage Windows, macOS, Linux, iOS, and Android devices using Mobile Device Management (MDM) solutions

Escalate complex or high-priority incidents to the appropriate support teams and collaborate with escalation teams to drive issues to resolution





Perform additional troubleshooting as requested by escalation teams and provide users with timely status updates

Accurately document, track, and verify the resolution of all incidents and service requests within the ticketing system

Follow all IT policies, procedures, and standard operating procedures (SOPs) when documenting and resolving support requests

Adhere to all corporate security policies and applicable ISO standards

Configure, deploy, and maintain end-user hardware, including laptops, desktops, peripherals, and workspace setups for onsite employees

Fulfill hardware deployment, replacement, and refresh requests in a timely manner

Continuously learn and adopt new technologies, systems, and IT processes

Perform additional duties and participate in projects as assigned by management

What You'll Bring

Required Skills

Excellent customer service, communication, and interpersonal skills

Strong documentation skills with exceptional attention to

📌 Help Desk (Pune)
🏢 Parallel Wireless
📍 Pune