- BPO experience mandatory (PAN India Domestic based)
- Voice Process background (Outbound)
- Positive communication skills
- Total work experience - 1-3 years
- Relevant experience - 1+ years as a QAP
- Shifts - 10am-7pm
- Week offs - Any 1 day
- Work Location - Airoli, Navi Mumbai

Roles and Responsibilities :
- Responsible for calibrating and supporting quality standards.
- Participates in joint call (contact) monitoring with client, client services team and call center team.
- Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
- Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause.
- Monitor quality and accuracy attributes; recommend solutions to address root cause.




- Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
- Provide recommendations on improving the quality process to achieve goals and objectives.
- Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated.
- Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives.
- Monitor COPC requirements for the site.

📌 Quality Analyst (Navi Mumbai)
🏢 Foundever
📍 Navi Mumbai