- Total Experience = 10+yrs
- 1+ yrs as Operations Manager on paper
- Domestic Outbound (Sales) experience mandatory || Real Estate experience preferred
- 6 days working
- Sunday Week offs (Tentatively)
- Work Location : Mahape, Navi Mumbai
- Day Shift

Role & responsibilities
• Responsible for operations delivery for the customer service process for the largest
• Key KPIs include Service Levels, NPS/CSAT and Quality Assurance
• People Metrics Shrinkage and Attrition
• Channel of service Outbound Voice (Sales)
• Conducting Performance Reviews and Coaching for team members
• Weekly client interaction
• Quality and Training
• Team management / Performance evaluation
• Process Improvement / Compliance
• Identify and drive continuous improvements and initiatives in process
• Compliance ,Controlling shrinkage & Attrition ,Grooming , Revenue generation , for end to end
functioning of the team
• Running day to day operational activities like Performance Management, Rewards &
Recognition, Coaching & Feedback (Including people development)




• Proper understanding of issues and concern, followed by appropriate action through Team
meetings and Regular one to ones with the Direct repartees
• Appraise each Team member, create a development plan and identify training needs
• Ensured the entire team adheres to the audit requirements not restricted to compliance of
process procedures ,Business Process improvement , SLA Management , Client Coordination ,
Client Management ,Team Motivation ,Scheduling & Forecasting , Floor Adherence
• Improve the overall client experience by coaching, role modelling, and providing a high standard
of client service
• Create a powerful and compelling vision, show enthusiasm, excitement, and passion for
challenging organizational
• Provided supervision to develop customer service representative's skills in order to achieve
operational and organizational objectives
• Managed third party vendor relationship and service level agreement to ensure quality
cus

📌 Operations Manager (Secunderabad)
🏢 Foundever
📍 Secunderabad