Support a multi-million dollar business' supply-chain & logistics team
Fresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.
The Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience.
Performance Expectations
A successful associate will:
Consistently meet productivity and quality benchmarks
Demonstrate solid attention to detail in documentation and communication
Apply feedback to reduce repeat errors
Show ownership of tickets from start to resolution
Prioritize customer-first decision-making
Maintain reliability and accountability during assigned shifts
Key Responsibilities




Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Maintain professionalism and brand standards in all client-facing communication
Contribute to process improvements by identifying recurring issues or inefficiencies
Skills and Competencies
Strong written and verbal communication skills
Attention to detail and organizational ability
Problem-solving and critical thinking skills
Ability to manage multi

📌 Customer Service Associate (Hyderabad)
🏢 Fresh Prints
📍 Hyderabad