JOB PURPOSE
To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a clear objective of 100% SLA achievement and would prepare regular reports for upper management.
Accountabilities Key Performance Indicators
- Ensure company IT policies and procedures are followed by internal and external stakeholders.
- Ensure that contractual SLAs are met on a monthly basis.
- Ensuring all recent software releases, configuration or bug fixings go through the duly verified testing and governance process.
- Ensuring the coordination between Partners for the Root Cause Analysis in case of any failure and ensuring corrective action.
- Ensuring that Field Installation and Integration Test (FIIT) & Site Acceptance Test (SAT) are happening in timely manner.
- Assist senior management in reporting and day-to-day IT operations.
- Responsible for ensuring training to operations / Technology/IT team for doing the L1/ L2 validation.




- To identify solutions and opportunities to improve organizational performance. Evaluate Managements' requirements, prepare and present technical proposals, design and deliver solutions for business needs
- Monthly SLAs as required in the RFP
- Monthly SAT targets
- Early closure of IT issues

Note: Key accountabilities need to be represented in action verb
INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Internal - Roles you need to interact with inside the organization to enable success in your day-to-day work
Software partners, Utility and meter manufacturer Senior management, Project Operations Team and Technology/IT Team at Site.
SKILLS AND KNOWLEDGE
(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qual

📌 AGM- Technology (Delhi)
🏢 GMR Airports
📍 Delhi